Privacy Policy
Last Updated: 2026-02-03
Effective Date: 2026-02-03
Overview
This policy explains how ScaleSoftware.ai collects, uses, and protects your information.
- Age requirement: You must be 18+ to use this service
- Updates: Material changes notified 30 days in advance via email
- Questions: Contact david@scalesoftware.ai
What We Collect
Information You Provide
- Name, email, phone number
- Company name and role
- Booking preferences and timezone
- Payment info (processed by our payment provider)
Automatically Collected
- Device/browser info, IP address
- Usage data (pages visited, features used)
- Cookies for authentication and analytics
How We Use Your Data
- Service delivery: Account access, scheduling, support
- Communication: Transactional emails, appointment reminders, updates
- Phone & SMS: Call or text about booked calls, scheduling, or getting a call booked
- Improvement: Analyze usage to improve features
- Legal: Comply with laws, enforce terms, prevent fraud
Opt-out: Reply STOP to SMS, click Unsubscribe in emails, or email us. You can't opt out of essential transactional messages.
Message and data rates may apply. You can text STOP to opt out of SMS at any time.
Your Rights
You can request to:
- Access: Get a copy of your data
- Correct: Fix inaccurate information
- Delete: Remove your account and data
- Export: Receive data in a portable format
- Opt-out: Stop marketing communications
Email david@scalesoftware.ai with "Privacy Request" to exercise these rights. We respond within 30 days.
EU users have additional GDPR rights. California users have CCPA rights.
Security
- Encryption: TLS/SSL for data in transit, encrypted database storage
- Access controls: Role-based access, authentication required
- Retention: Data deleted within 30 days of account deletion; backups for 90 days
No system is 100% secure. You're responsible for keeping your password safe.
Contact
Privacy questions or requests?
Email: david@scalesoftware.ai
Subject: "Privacy Question" or "Privacy Request"
Response time: 5-7 business days
See also: Terms of Service